Desktop Support Engineer & Web Hosting Expert.
With over 4.1 years of experience in L1 and L2 IT support, I specialize in server administration, cPanel management, and seamless website deployments within complex corporate environments.
Experience
4.1+ Years
Technical Arsenal
Specialized toolkit for infrastructure and hosting management.
Hosting & Servers
Web Development
Enterprise Support
Professional Journey
Desktop Support Engineer
March 2024 — PresentVServ Infosystem Pvt. Ltd. (Client: Subros Limited)
- check_circle Provided L1 and L2 IT support for desktops, laptops, printers, scanners, and VC systems.
- check_circle Managed website hosting tasks using cPanel and WHM for enterprise domains.
- check_circle Configured domains, DNS records, SSL certificates, and HTTPS redirection.
- check_circle Supported Microsoft Teams, Zoom, and Google Meet troubleshooting.
- check_circle Resolved Office 365, VPN, Active Directory, and networking issues.
- check_circle Managed incidents and service requests using ManageEngine.
- check_circle Installed and maintained Windows systems and business applications.
Case Studies & Projects
School Management System Software
A comprehensive administrative platform featuring specialized modules for Student Information, Fee Management, and Attendance Tracking. Handles complex relational data with optimized database performance.
shiv.co.ma
High-Performance Portfolio Hosting designed for speed and reliability. Features custom SSL integration for secure browsing and DNS optimization to ensure minimal latency across global regions.